About these terms
These terms will set out the agreement between you and Big Time Safaris when you book a safari, and the conditions for using this website. The sections below show what they will cover. Where a section says “to be confirmed”, the policy has not yet been set and nothing on this page should be read as a promise on that subject.
Big Time Safaris’ office is at St. Ellis House, 7th Floor, Wabera Street, opposite City Hall, Nairobi, Kenya; postal address P.O. Box 7014–00300 GPO, Nairobi, Kenya.
To be confirmed by Big Time Safaris (T1)
The contracting party’s registered legal name and registration number, if they differ from the trading name Big Time Safaris, and any tourism licence number.
Safari enquiries and booking requests
Sending an enquiry or a Plan My Safari request through this website asks our team for information or a proposal. It is not a booking, and no payment is taken on this website.
To be confirmed by Big Time Safaris (T2)
How a booking is made and confirmed (for example written confirmation after a deposit), and when the contract starts.
Quotations and price confirmation
Prices on this website come from Big Time Safaris’ published catalogue. Some safaris show “Price on request”.
To be confirmed by Big Time Safaris (T3)
Whether website prices are indicative or binding, how long a quotation remains valid, the currency of quotations, and when a price becomes fixed.
To be confirmed by Big Time Safaris (T4)
Exchange-rate policy, if any.
Deposits
To be confirmed by Big Time Safaris (T5)
Deposit amount or percentage, when it is due, and whether it is refundable.
Payment methods
To be confirmed by Big Time Safaris (T6)
Accepted payment methods, any card or bank charges, and how payment instructions are given securely.
Balance payments
To be confirmed by Big Time Safaris (T7)
When the balance is due, and what happens if it is not paid on time.
Cancellation by you
To be confirmed by Big Time Safaris (T8)
How to cancel, and the cancellation charges by notice period, including non-refundable third-party costs such as permits.
Cancellation by Big Time Safaris
To be confirmed by Big Time Safaris (T9)
When Big Time Safaris may cancel (including minimum numbers and events beyond its control) and what travellers receive in that case.
Refunds
To be confirmed by Big Time Safaris (T10)
How refunds are calculated and paid, and the timeline.
Changes to itineraries
To be confirmed by Big Time Safaris (T11)
Changes requested by travellers (and any charges), and changes Big Time Safaris may need to make, including significant changes.
Park fees and government charges
To be confirmed by Big Time Safaris (T12)
Whether quoted prices include park and conservancy fees, and how increases in government fees or taxes after booking are handled.
Accommodation and substitutions
To be confirmed by Big Time Safaris (T13)
Whether, and on what conditions, a comparable lodge or camp may be substituted.
Group-joining safaris
To be confirmed by Big Time Safaris (T14)
How group-joining departures operate: shared vehicles, minimum numbers, whether any departure is guaranteed, and what happens if a departure does not run.
Private safaris
To be confirmed by Big Time Safaris (T15)
Terms specific to private and tailor-made safaris.
Wildlife and weather
Wildlife sightings, animal movements such as the Great Migration, road conditions and the weather cannot be predicted with certainty, so no particular sighting is guaranteed.
Back to contentsPassports, visas and health requirements
Entry requirements depend on your nationality and can change.
To be confirmed by Big Time Safaris (T17)
Traveller and Big Time Safaris responsibilities for passports, visas, vaccinations and health entry requirements.
Travel insurance
To be confirmed by Big Time Safaris (T18)
Whether travel insurance is required, and the minimum cover expected.
Your responsibilities
To be confirmed by Big Time Safaris (T19)
Traveller responsibilities: accurate information, health and fitness, conduct, following guides’ and park rules, and the consequences of not doing so.
Our responsibility to you
To be confirmed by Big Time Safaris (T20)
Liability and its limits, and the role of third-party suppliers. This needs legal review.
Complaints and disputes
To be confirmed by Big Time Safaris (T21)
How to raise a complaint during and after a trip, response times, and how disputes are resolved.
Applicable law
To be confirmed by Big Time Safaris (T22)
The governing law and the courts or forum for disputes.
Using this website
Photographs on this website are Big Time Safaris’ own or are used under the licences listed on our photography credits page. How we handle personal data is explained in our privacy notice, and what the website keeps in your browser is explained on our Cookies page.
To be confirmed by Big Time Safaris (T23)
The date these terms take effect, set once the terms above are complete (Big Time Safaris approved this page on 18 October 2026).